GUAVA TECHNICAL SUPPORT
Our goal is to get you riding as quickly as possible! Check here for resources or feel free to contact us any time.
Warranty Policy
All Guava frames are covered by a 5 year warranty against any manufacturing defect. The warranty is valid only for the original purchaser, from the date of delivery. In the case of a warranty, contact us through our website so we can assess it, find a solution and get you back riding ASAP. Remember that normal wear such as scratches from the use is not covered by any warranty. Any damage coming from a crash or accident is also not covered by our warranty policy, we have a Crash Replacement Program for those cases. For all other Guava products we provide a 3-year legal warranty from the date of delivery. To file a warranty claim please accesss our link here
Crash Replacement Policy
The Crash Replacement Program is available up to 3 years after the date of purchase. It is only applicable to the first buyer, not to re-sold products. The damage must also be caused not by a third party but by the product owner. To inquire further, please contact us on our contact form. We reserve the right to refuse any claim we do not deem as valid, and this does not cover cosmetic damage.
Crash Replacement - Bikes
Unfortunately, sometimes crashes happen, and we want to get you riding again as quickly as possible. Crashes can cause structural damage to a product, so to avoid any further problem we offer a Crash Replacement Program for frames and forks at a reduced price. Contact us here to request a crash replacement for a bike.
Wheels and other Guava components
These expensive parts are also covered by the Crash Replacement Program. Contact us here to request a crash replacement for wheels and other carbon products.